On orders with a subtotal above $125, free shipping is applicable to shipments within Australia only.
When will my order ship?
Orders will be processed & shipped the next business day.
Shipping is calculated based on business days only; we do not ship on Saturdays, Sundays, and holidays.
When will I receive my order?
Ground: Typically 2-6 business days
Expedited options (Next Day, Second Day, and Three Day): As noted
Ground: 5-10 business days
What courier service do you use?
Packages are shipped with Australia Post or various 3rd party carriers depending on your location and which shipping option you choose.
When will I receive tracking information?
You will receive an email with tracking information as soon as your order is processed. However, it may take a few hours to appear in the tracking system. You may check the status of your order at any time by clicking on the tracking link included in the email.
Can I change my address after an order is placed?
Once an order is processed, we will try our best to make address changes, however, this is dependent on the courier used and extra fees may apply. If you would like to request a change to your order, contact firstname.lastname@example.org